Privacy Policy

Last Updated: January 15, 2026

1. Introduction & Scope

AutoGleam Pro ("we," "our," or "us") is dedicated to safeguarding your privacy and ensuring your personal information is treated with transparency and security. This Privacy Policy describes how we collect, use, disclose, and protect personal details when you access our website, use our online booking tools, schedule mobile detailing services, or communicate with us via WhatsApp, phone, or email.

2. Information We Collect

When scheduling an automotive wash appointment or contacting our customer service team, you may provide us with:

• Contact Information: Full name, telephone/mobile number, email address, and service address for mobile doorstep appointments.
• Vehicle Specifications: Make, model, year, exterior paint finish color, and existing conditions (e.g., wrap, ceramic coating history, pet fur).
• Communications Data: Chat logs sent via WhatsApp or our contact form to coordinate appointments and confirm quotes.
• Browsing Analytics: Anonymized usage data such as device type, browser version, and pages viewed to optimize user experience.

3. How We Use Your Information

The data we collect is utilized strictly to:

• Confirm and schedule car washing, paint correction, and detailing services.
• Dispatch our self-contained mobile detailing vans directly to your requested location.
• Send automated appointment reminders, arrival notifications, and electronic receipts via WhatsApp or SMS.
• Process optional Monthly VIP Club membership billing with your explicit authorization.
• Improve customer care and prevent fraudulent bookings.

4. WhatsApp Integration & Third-Party Sharing

Our website facilitates instant appointment booking through WhatsApp (a service operated by Meta Platforms, Inc.). When you initiate a chat through our WhatsApp link, your message text, vehicle details, and mobile number are processed through WhatsApp according to WhatsApp's standard terms and privacy policies. We do not sell, rent, or trade your personal information to third-party advertisers.

5. Data Retention & Security

We employ industry-standard encryption protocols (SSL/TLS), strict access controls, and firewall defenses to prevent unauthorized access or disclosure of your customer records. Data is retained only for as long as necessary to fulfill detailing service records, accounting audits, and warranty tracking for ceramic coatings.

6. Your Rights & Contact Details

You have the right to request access to the personal data we maintain about you, request corrections, or request deletion of your profile from our marketing lists. To submit an inquiry, please contact our Data Officer: